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How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and based on your answer show you another concern or result.

Before you begin, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting files to progress your claim.

We’ll let you understand the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to examine our decision.

We can help if you remain in monetary hardship or require special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To declare on someone else’s behalf you must be authorised.

The person you’re claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in location to declare on somebody else’s behalf.

The individual you’re claiming for will need to start the procedure. Check out how to include a Nominee arrangement utilizing your online account.

7: Do you wish to claim online?

The easiest way is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and employment follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to create one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you consent to the terms, select I concur.
3. Enter your e-mail address, then verify this address utilizing a code we email to you. Your myGov account need to use a special e-mail address. You can’t utilize the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and employment 3 secret questions and get in responses.
6. You’ve produced your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a account.
7. You’ll need identity information from one of these documents: — current Australian passport
— Australian birth certificate
— Australian citizenship certificate
— Australian visa.

You’ll likewise require identity information from one of these files:

— Australian motorist licence
— ImmiCard provided by the Department of Home Affairs
— Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll need to visit a service centre to finish our identity requirements. You’ll require to offer us an appropriate photo identity document along with any other documents we might request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to connect Centrelink

To declare a payment online, you’ll need to do both the following:

— link your Centrelink online account to myGov
— prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that offers the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal details, information from your identity files and verify your image.

Find out how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Look For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Get JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you need to do anything else to finish your claim. We might ask you submit supporting documents to send your claim.

You can finish these actions up to 13 weeks before your situations alter. You can then submit your claim 2 week before your situations alter. We’ll contact you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online account for employment you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.

22: employment After you claim by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you understand your claim result. If your claim achieves success, we’ll let you know:

— when you’ll get your very first payment
— how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

— the ID number of your claim
— the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Check in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.

To do your service with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or change from full time to casual work we’ll need an Employment Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, employment aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.